How to Avoid Moving Scams: Protect Yourself from Unethical Removalists

Moving can be one of life’s most stressful events—and unfortunately, the Australian removalist industry isn’t entirely immune to unethical practices. In rare cases, some operators use deceptive tactics to trap customers into paying hidden fees or requesting additional payment at the last minute.

The good news? With careful research, the right questions, and proper planning, you can protect yourself and enjoy a smooth, stress-free move.

1. Do Your Research: Vetting Removalists the Right Way

Choosing a reputable removalist starts with thorough research. Here’s how to protect yourself:

Check AFRA Membership: The Australian Furniture Removers Association (AFRA) is the peak body for removals in Australia. Members are professionally trained, insured, and adhere to industry standards. Non-members aren’t automatically unsafe, but AFRA membership is a strong indicator of credibility.

Read Reviews: Look across platforms like Google and ProductReview.com.au. Focus on businesses with mostly excellent reviews (4 stars or above). Pay attention to how the company responds to complaints—it says a lot about their professionalism.

Beware of Fake Reviews: If most reviews are positive but you notice a few unusually long, highly critical reviews from newly created accounts, this may indicate a fake or malicious review. Apply critical thinking: look for verified experiences, detailed descriptions, and patterns that suggest authenticity.

Assess Customer Experiences: Pay attention to punctuality, care in handling items, and adherence to quotes. Confirm that the quoted price includes your full inventory, including items in garages or sheds.

Watch for Red Flags: Vague contracts, missing insurance details, or no ABN/ACN can indicate potential risks.

Once you’ve confirmed the removalist is credible, the next step is understanding pricing to avoid surprises.

2. Understand Pricing: Fixed Rates vs. Hourly Charges

Most removalists charge by the hour or half-hour. While this may seem cheaper upfront, it can lead to unexpected costs if the movers work slowly or face challenges.

Request a Fixed Rate: Fixed rates provide a clear price upfront, covering potential delays such as traffic or difficult furniture. Make sure the price includes your full inventory, including storage items, sheds, or garages.

Beware of Too-Good-to-Be-True Quotes: Some operators advertise low hourly rates but add hidden fees later. A fixed rate protects you from these surprises. Carefully read the inclusions and exclusions.

Negotiate Terms: If a company insists on hourly rates, clarify all potential extra charges in advance and get them in writing.

3. Protect Your Belongings: Insurance and Liability

Insurance is a key layer of protection. While it’s not mandatory, knowing your options gives peace of mind:

Transit Insurance: Many removalists offer optional transit insurance or extended warranties to cover goods during transport.

Home Contents Insurance: Some home insurance policies already cover items in transit—check your policy before purchasing additional coverage.

Understand Coverage Limits: Confirm what is included, value limits, and any exclusions.

4. Spot Common Moving Scams

Being aware of common tactics helps you stay one step ahead:

Demanding Extra Payment After Loading: In rare cases, unethical movers may request additional money before unloading. Always confirm the price and terms in writing to avoid misunderstandings.

Unlicensed or Uninsured Operators: While licensing isn’t mandatory in Australia, unaccredited movers without insurance may not be accountable for damages or losses. Always verify insurance coverage and look for AFRA membership.

5. Protect Yourself: Practical Tips to Avoid Scams

• Get Multiple Quotes: Compare prices and services from several companies to ensure a fair deal.

• Inspect Vehicles and Equipment: Professional movers use branded trucks and proper moving equipment.

• Avoid Cash-Only Payments: Use traceable methods like bank transfers or credit cards.

• Trust Your Instincts: If something feels off, consider alternative options.

• Document Your Items: Photograph valuable items, especially electronics or antiques, for reference in case of damage.

• Plan for Peak Season: Moving in December/January can increase costs and reduce availability. Book early if possible.

• Check Storage Facilities: If using temporary storage, confirm the location is secure and insured.

Practical Moving Tips: Stay Ahead of Scams

Weeks Before Your Move: Sort through your belongings and decide what you really need. Research removalists, check AFRA membership, and compare fixed-rate quotes. Set a realistic moving budget so there are no surprises.

A Few Weeks Out: Start packing non-essential items. Label boxes clearly, and keep an inventory of what’s going where. If you need time off work or help from friends, make arrangements now. If you plan to leave packing to your removalists, you can skip this step and let the professionals handle it efficiently.

Days Before Moving: Pack essentials you’ll need immediately, and make sure fragile items are well-protected. Confirm all moving details with your removalist—double-check the inventory and fixed-rate agreement.

Moving Day: Supervise the loading, but let the professionals handle the heavy lifting. Take photos of valuable items before they go on the truck. Check that boxes with fragile items are clearly marked.

After the Move: Unpack methodically, check for any damage, and settle in comfortably. Having a trusted removalist handle the bulk of the work makes this step much less stressful.

Tip: Hiring a professional removalist doesn’t just save you time—it can also reduce stress, prevent damage, and give you peace of mind knowing your move is in experienced hands.

Palmers Relocations: A Partner for Your Move

If you want a smooth, worry-free moving experience, Palmers Relocations can help. As an AFRA-accredited removalist, we specialise in household and business moves across Australia. Our team provides:

• Expert handling of fragile and high-value items

• Fixed-rate moves with no hidden costs

• Optional Palmers Protect+ warranty to cover your goods

By letting professionals manage the heavy lifting, you can focus on settling into your new home or office with confidence.

For a free, no-obligation quote, call us on 1300 363 916 or contact us online.